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Zuvon
Knowledge Base & Support

Frequently Asked Questions

Clear, transparent answers about our verification workflow, reward ledger, and platform rules.

Important Platform & Regulatory Disclosures

Not a Financial Institution: This platform is strictly a promotional rewards marketplace. We are not a bank, lender, credit broker, insurer, or financial advisor. We do not provide financial, investment, or credit advice.

Provider Discretion & Approval: All external offers, applications, accounts, or services are provided exclusively by independent third-party providers. The third-party provider alone determines eligibility, underwriting, credit approval, and terms of service.

Promotional Rewards Policy: Rewards are conditional promotional incentives issued exclusively upon successful manual verification of submitted proof or automated provider postbacks in strict compliance with platform terms. Rewards are not guaranteed and may be withheld or reversed if terms are violated.

Verification & Proof Submissions

Q:What kind of screenshot or proof should I upload?

Your screenshot should clearly show the completed action specified in the offer requirements. For example, if an offer requires creating a workspace, upload an unedited screenshot of your workspace dashboard or account settings displaying your registered email address and active trial/plan status.

Q:Why was my proof submission rejected?

Common reasons for rejection include: (1) Incomplete milestone (e.g. email not verified), (2) Re-used or duplicate screenshot from another user, (3) Screenshot does not match the email used on our platform, or (4) The action was not initiated through our tracking redirect link. When a submission is rejected, our admin team leaves a descriptive note on your submissions page.

Q:How long does manual verification take?

Most submissions are audited by our operations team within 12 to 24 hours. Some complex offers may take up to 48 hours during weekends or high volume periods.

Q:Can I re-submit if my proof was rejected?

Yes, if the administrator flagged the submission with "Action Required / Request Additional Proof", you can upload a corrected or clearer document directly from your submissions tracker.

Rewards & Double-Entry Ledger

Q:How do rewards become available?

Rewards are promotional incentives that are credited only after your submitted proof is reviewed and approved by an administrator. Once approved, an immutable credit transaction is appended to your account ledger, making the balance immediately available for withdrawal.

Q:Are rewards guaranteed upon clicking an offer?

No. Rewards are not guaranteed earnings. They are conditional incentives subject to strict compliance with campaign requirements, third-party provider approval, and manual proof verification.

Q:What does "Immutable Ledger" mean?

Instead of directly editing balance numbers in a database (which can cause lost records and race conditions), our platform utilizes double-entry bookkeeping principles. Every reward, hold, and disbursal is an append-only cryptographic event with a unique idempotency key.

Withdrawals & Payouts

Q:What is the minimum withdrawal amount?

The minimum withdrawal threshold is ₹50.00 INR available balance. This threshold helps maintain administrative efficiency and minimize transaction overhead.

Q:What payment methods are supported for withdrawals?

We support payouts via UPI (Instant Transfer), Direct Bank Transfer (NEFT/IMPS), and select digital redemption options. Supported methods are selectable in your wallet.

Q:How long do withdrawals take to settle?

When you request a withdrawal, the funds are placed in a temporary "Locked" hold while undergoing routine compliance checks. Most payouts are processed and disbursed within 24 to 72 business hours.

Q:Is my payment information safe?

Yes. All sensitive payout credentials (such as account numbers and destination emails) are encrypted at rest using AES-256-GCM before storage.

Regulatory Status & Third-Party Disclaimers

Q:Is this platform a bank or lender?

No. The platform is strictly an independent promotional rewards marketplace. We are NOT a bank, depository institution, lender, credit broker, insurer, or financial adviser. We do not issue credit, approve loans, or provide financial advice.

Q:Does the platform approve external products or applications?

No. External providers maintain 100% discretion over product eligibility, underwriting, credit checks, and service approval. We have no influence over whether a third-party provider approves your external application.

Still have questions?

Our support and operations team is here to assist with any questions regarding campaigns or verification.